Haryana's Saral Portal Down for 3 Days: Digital Crisis Affects 773 Government Services

The digital crisis in Haryana's government services has deepened as the Saral Haryana portal remains non-functional for the third consecutive day. The portal, which serves as the digital gateway to 773 government services and schemes, has been offline since March 30, causing significant disruption to essential document processing across the state.

According to officials, the portal is currently undergoing maintenance, but no definite timeline has been provided for when services will resume. This unexpected shutdown has halted the processing of crucial documents including caste certificates, residence certificates, income certificates, and birth-death certificates. 

Previous Maintenance Issues 

CSC (Common Service Centre) operators report that this isn't the first time the portal has faced extended downtime. In January, the portal was also shut down for two days for data upgrades, causing similar inconveniences to citizens. 

The Saral portal was launched by the BJP government six years ago to provide easier access to government services. It has since become the primary digital platform for citizens seeking government documentation and services in Haryana. 

No Alternative Options Available

Vikas Verma, Hisar's district manager for CSC, stated that information about the portal's restoration will be communicated to all CSC operators through social media once it becomes available. 

Currently, residents have no alternative options to process their documentation needs, leaving many in difficult situations where they need time-sensitive certificates for education, employment, or other essential purposes.

The continued downtime highlights the vulnerability of digital-only government service delivery systems and raises questions about contingency planning for such outages.